Novique Ltd - Frequently Asked Questions (FAQ)
1. What is Novique Ltd? Novique Ltd, Company Number- 15923279, is an online store offering high-quality products across various categories, accessories, and trending items. We focus on providing our customers with premium products and excellent service.
2. How can I place an order? You can place an order on our website, www.novique.shop. Simply browse our products, add your chosen items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
3. What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
4. Do you offer international shipping? Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. You can view estimated shipping times and rates at checkout.
5. How long does shipping take? Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and delivery can take between 5-15 business days, depending on the destination.
6. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
7. What is your return policy? We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in their original packaging to qualify for a return. For more details, please visit our Return & Refund Policy page.
8. How do I request a return or exchange? To request a return or exchange, please contact our support team at support@novique.shop or visit our Contact Us page. We will provide you with further instructions on how to proceed.
9. My order arrived damaged or incorrect. What should I do? If your order arrives damaged, defective, or incorrect, please contact us immediately at support@novique.shop with clear photos of the issue. We will arrange a replacement or refund as quickly as possible.
10. How can I contact customer support? For any inquiries, you can reach out to our customer support team at support@novique.shop or visit our Contact Us page on our website.
11. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions. Sign up for our newsletter on our website to receive exclusive deals and updates on upcoming sales.
12. Can I cancel my order after placing it? If your order has not been processed or shipped yet, you may request a cancellation by contacting us at support@novique.shop. Once an order has been shipped, it cannot be canceled.
For any other questions, please feel free to contact us at support@novique.shop. We’re happy to assist you!